Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200831 Scottish Prison Service education Not upheld, no recommendations October 2012
201200899 Glasgow Housing Association Ltd neighbour problems Not upheld, no recommendations October 2012
201200934 Scottish Prison Service policy/administration Not upheld, no recommendations October 2012
201200971 The City of Edinburgh Council policy/administration Not upheld, action taken by body to remedy, no recommendations October 2012
201201004 Scottish Prison Service progression Not upheld, no recommendations October 2012
201201036 Atrium Homes repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations October 2012
201201083 Cairn Housing Association Ltd repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations October 2012
201201252 Scottish Prison Service complaints handling Not upheld, no recommendations October 2012
201201411 Scottish Prison Service clothing Not upheld, action taken by body to remedy, no recommendations October 2012
201201421 Scottish Prison Service regime and operation of prison Not upheld, no recommendations October 2012