Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103118 Scottish Prison Service personal property Upheld, recommendations September 2012
201103179 Ayrshire and Arran NHS Board clinical treatment / diagnosis; record-keeping Some upheld, recommendations September 2012
201103217 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2012
201103218 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2012
201103309 A Medical Practice in the Greater Glasgow and Clyde NHS Board area lists; complaints handling Some upheld, action taken by body to remedy, recommendations September 2012
201103311 Lanarkshire NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, recommendations September 2012
201103320 Highland NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, recommendations September 2012
201103335 South Ayrshire Council handling of application (complaints by applicants) Not upheld, no recommendations September 2012
201103386 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2012
201103435 Scottish Water sewer flooding - affecting water courses No decision reached September 2012