Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103475 | Dumfries and Galloway Council | acquisition by authorities, home loss, disturbance, compulsory purchase and repurchase | Not upheld, no recommendations | September 2012 |
| 201103552 | Business Stream Ltd | incorrect billing | Upheld, recommendations | September 2012 |
| 201103632 | Perth and Kinross Council | complaints handling (incl social work complaints procedures) | Some upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201103657 | Fife Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | September 2012 |
| 201103664 | Scottish Prison Service | progression | Not upheld, no recommendations | September 2012 |
| 201103712 | Business Stream Ltd | incorrect billing | Not upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201103743 | The Highland Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | September 2012 |
| 201103773 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 |
| 201103787 | Rural Stirling Housing Association Ltd | repairs and maintenance of housing stock (incl dampness and infestations) | Some upheld, recommendations | September 2012 |
| 201103824 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2012 |