Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201103475

  • Case ref:
    201103475
  • Date:
    September 2012
  • Body:
    Dumfries and Galloway Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    acquisition by authorities, home loss, disturbance, compulsory purchase and repurchase

Summary

Mr and Mrs C were unhappy because the name of their property appeared in documents that were part of the council's local development plan (a document that says what type of development should take place where, and identifies areas that should not be developed). They said that no-one asked their permission before doing this, nor were they given any warning beforehand. They were unhappy, because they felt that the council's actions went against legislation and guidance, and told us that they felt this had affected the value of their property.

When our planning adviser looked at the information provided both by Mr and Mrs C and the council, he found that the council had acted satisfactorily and followed appropriate guidance. Our investigation found that the council did not need to obtain Mr and Mrs C's permission, or give them prior warning about this, so we did not uphold the complaint.

Updated: March 13, 2018