The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
We publish findings to share learning from complaints and inform improvement.
In some cases that meet our public interest criteria, we lay the full report of the investigation before the Scottish Parliament and publish it online as an investigation report.
When we investigate a complaint, we usually report our findings and conclusions in what we call a decision letter. These findings are published as decision reports.
Updated: December 19, 2018