Friday 16 October - Sunday 18 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Reports
| Report number | Organisation | Report Date | |
|---|---|---|---|
| 202400753 | Lothian NHS Board - Acute Services Division | September 2026 | View PDF |
| 202308705 | Borders NHS Board | August 2025 | View PDF |
| 202307063 | Lothian NHS Board - Acute Services Division | July 2025 | View PDF |
| 202307762 | Lanarkshire NHS Board | July 2025 | View PDF |
| 202309999 | Scottish Ambulance Service | April 2025 | View PDF |
| 202207986 | Greater Glasgow and Clyde NHS Board - Acute Services Division | February 2025 | View PDF |
| 202300512 | Lanarkshire NHS Board | February 2025 | View PDF |
| 202111459 | Lothian NHS Board - Acute Division | January 2025 | View PDF |
| 202100979 | Lanarkshire NHS Board | June 2024 | View PDF |
| 202209575 | Lothian NHS Board - Acute Division | May 2024 | View PDF |