Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200456 East Dunbartonshire Council handling of application (complaints by opponents) Not upheld, no recommendations September 2012
201200484 The City of Edinburgh Council advertisement of proposals: notification and hearing of objections Some upheld, action taken by body to remedy, no recommendations September 2012
201200494 Scottish Prison Service home detention curfew Not upheld, no recommendations September 2012
201200674 University of Stirling academic appeal/exam results/degree classification Not upheld, no recommendations September 2012
201200955 Scottish Prison Service policy/administration Not upheld, no recommendations September 2012
201000645 Grampian NHS Board admission, discharge and transfer procedures Some upheld, recommendations August 2012
201003234 Dundee City Council policy/administration Not upheld, no recommendations August 2012
201003618 Ayrshire and Arran NHS Board admission, discharge and transfer procedures Some upheld, recommendations August 2012
201003683 The Highland Council complaints handling Upheld, recommendations August 2012
201003932 Ayrshire and Arran NHS Board clinical treatment/diagnosis Not upheld, no recommendations August 2012