Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101206 Lochaber Housing Association Ltd improvements and alterations Some upheld, no recommendations August 2012
201101319 Crown Office and Procurator Fiscal Service policy/administration Upheld, recommendations August 2012
201101443 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2012
201101555 The Moray Council building warrants: certificates of completion/habitation Some upheld, recommendations August 2012
201101570 Falkirk Council policy/administration Some upheld, no recommendations August 2012
201102101 Fife Council handling of application (complaints by applicants) Some upheld, recommendations August 2012
201102273 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations August 2012
201102381 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations August 2012
201102414 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations August 2012
201102615 Tayside NHS Board appointments/admissions (delay, cancellation, waiting lists) Some upheld, no recommendations August 2012