Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102626 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201102803 | A Medical Practice in the Lothian NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | August 2012 |
| 201102885 | Lanarkshire NHS Board | nurses / nursing care | Some upheld, action taken by body to remedy, no recommendations | August 2012 |
| 201102957 | Scottish Water | water pressure - low | Upheld, action taken by body to remedy, no recommendations | August 2012 |
| 201103091 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201103170 | Perth and Kinross Council | finance - housing benefit and council tax benefit | Upheld, action taken by body to remedy, recommendations | August 2012 |
| 201103205 | Comhairle nan Eilean Siar | school transport | Not upheld, recommendations | August 2012 |
| 201103214 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2012 |
| 201103393 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201103416 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Some upheld, recommendations | August 2012 |