Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100641 East Ayrshire Council Public Health & Civic Government Acts - nuisances/problems in/around buildings Not upheld, action taken by body to remedy, no recommendations July 2012
201100968 Inverclyde Council Handling of application (complaints by opponents) Not upheld, no recommendations July 2012
201101201 Scottish Prison Service Policy/Administration Upheld, action taken by body to remedy, no recommendations July 2012
201101840 Lanarkshire NHS Board Communication, staff attitude, dignity, confidentiality Upheld, recommendations July 2012
201102003 Lothian NHS Board - University Hospitals Division Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations July 2012
201102066 Care Inspectorate Policy/administration Some upheld, action taken by body to remedy, no recommendations July 2012
201102135 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis No decision reached July 2012
201102230 Dumfries and Galloway NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations July 2012
201102264 Scottish Prison Service Downgrading Not upheld, no recommendations July 2012
201102346 Business Stream Ltd Incorrect billing Some upheld, recommendations July 2012