Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102366 Falkirk Council Repairs and maintenance of housing stock (incl dampness and infestations) No decision reached July 2012
201102400 Highland NHS Board Hygiene, cleanliness and infection control Some upheld, action taken by body to remedy, no recommendations July 2012
201102413 Scottish Water Supply pipe issue Not upheld, no recommendations July 2012
201102485 Highland NHS Board Clinical treatment / Diagnosis No decision reached July 2012
201102567 Scottish Qualifications Authority Policy/administration Some upheld, recommendations July 2012
201102623 Glasgow City Council disabled access Some upheld, action taken by body to remedy, no recommendations July 2012
201102664 Kingdom Housing Association Ltd Complaints handling Not upheld, no recommendations July 2012
201102717 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Not upheld, action taken by body to remedy, no recommendations July 2012
201102732 Forth Valley NHS Board Clinical treatment / Diagnosis Some upheld, recommendations July 2012
201102760 University of Glasgow Academic appeal/exam results/degree classification Not upheld, no recommendations July 2012