Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103702 A Medical Practice in the Lothian NHS Board area Complaints handling Upheld, recommendations July 2012
201103863 Scottish Water Sewer flooding - external Not upheld, action taken by body to remedy, no recommendations July 2012
201103939 Scottish Ambulance Service Policy/administration Upheld, recommendations July 2012
201104061 Scottish Prison Service Access to Medical Care/Treatment Upheld, recommendations July 2012
201104125 Scottish Prison Service Personal Property Not upheld, action taken by body to remedy, no recommendations July 2012
201104148 Business Stream Ltd Meter reading Not upheld, recommendations July 2012
201104153 University of the Highlands and Islands Teaching and supervision Not upheld, action taken by body to remedy, no recommendations July 2012
201104296 Grampian NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations July 2012
201104363 Scottish Prison Service Policy/Administration Some upheld, recommendations July 2012
201104398 Scottish Prison Service Complaints Handling Not upheld, no recommendations July 2012