Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104416 Scottish Prison Service Progression Not upheld, action taken by body to remedy, no recommendations July 2012
201104453 Skills Development Scotland Policy/administration Not upheld, no recommendations July 2012
201104524 Mental Welfare Commission for Scotland Policy/administration Some upheld, action taken by body to remedy, no recommendations July 2012
201104528 A Medical Practice in the Lanarkshire NHS Board area Appointments/Admissions (delay, cancellation, waiting lists) Not upheld, no recommendations July 2012
201104549 Scottish Water Damage caused / compensation Not upheld, no recommendations July 2012
201104634 University of Aberdeen Admissions Not upheld, no recommendations July 2012
201104820 Scottish Water Damage caused / compensation Not upheld, no recommendations July 2012
201104877 Scottish Prison Service Disciplinary Charges - Orderly Room Proceedings Not upheld, no recommendations July 2012
201104879 Scottish Prison Service Visits Not upheld, action taken by body to remedy, no recommendations July 2012
201104902 Scottish Water Policy/administration Not upheld, no recommendations July 2012