Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision report 201104398

  • Case ref:
    201104398
  • Date:
    July 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Complaints Handling

Summary
Mr C, who is a prisoner, complained that the prison failed to properly investigate his complaint following an altercation he had with his cell-mate.

When we investigated, the prison explained that two officers and a line manager interviewed Mr C following the incident. They provided a copy of the written report that confirmed this. We were satisfied that Mr C's concerns had been properly considered and an explanation had been provided for the actions taken. We did not uphold the complaint.

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Updated: March 13, 2018