Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102766 East Lothian Council Complaints handling (incl Social Work complaints procedures) Not upheld, no recommendations June 2012
201102823 University of the West of Scotland Complaints handling Not upheld, action taken by body to remedy, no recommendations June 2012
201102889 Fife NHS Board clinical treatment; diagnosis Some upheld, no recommendations June 2012
201102892 Scottish Prison Service Staff Treatment Not upheld, recommendations June 2012
201102970 South Lanarkshire Council Policy/administration Not upheld, no recommendations June 2012
201102978 Lanarkshire NHS Board clinical treatment; diagnosis Upheld, action taken by body to remedy, no recommendations June 2012
201103068 Perth and Kinross Council Handling of application (complaints by opponents) Not upheld, no recommendations June 2012
201103112 Business Stream Ltd Incorrect billing Not upheld, no recommendations June 2012
201103184 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Some upheld, action taken by body to remedy, recommendations June 2012
201103237 North Ayrshire Council Council Tax (incl Community Charge) Upheld, action taken by body to remedy, no recommendations June 2012