Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201002566 Comhairle nan Eilean Siar policy/administration Some upheld, recommendations May 2012
201002813 Grampian NHS Board clinical treatment; diagnosis Not upheld, no recommendations May 2012
201002883 Aberdeenshire Council social work Not upheld, no recommendations May 2012
201003119 Clackmannanshire Council council information to Scottish Parliament Not upheld, no recommendations May 2012
201003180 Glasgow City Council housing benefit and council tax benefit Some upheld, action taken by body to remedy, recommendations May 2012
201003730 The City of Edinburgh Council council tax (incl community charge) Some upheld, action taken by body to remedy, no recommendations May 2012
201003881 South Lanarkshire Council secondary school Some upheld, no recommendations May 2012
201003961 Scottish Borders Council Handling of application (complaints by opponents) Not upheld, no recommendations May 2012
201004546 Glasgow City Council care in the community; complaints handling (incl social work complaints procedures) Not upheld, no recommendations May 2012
201004909 Scottish Borders Council planning, permission, enforcement Some upheld, recommendations May 2012