Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201104220

  • Case ref:
    201104220
  • Date:
    June 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Complaints Handling

Summary
Mr C, who is a prisoner, complained to us about the prison's complaints handling. He said that he had submitted a number of complaints, but the prison had failed to respond to them. He felt that staff were deliberately ignoring the rules about prisoner complaint forms.

We made enquiries with the prison. The prison provided records showing the complaints received from Mr C and what happened to them. There was also evidence that they had discussed Mr C's concerns with him. The information available told us that Mr C's complaints were responded to. We did not uncover any evidence to support Mr C's claim and we did not uphold his complaint.

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Updated: March 13, 2018