Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103894 Dundee City Council Repairs and maintenance of housing stock Not upheld, no recommendations June 2012
201103896 A Medical Practice in the Fife NHS Board area
 Communication, staff attitude, dignity, confidentiality Some upheld, recommendations June 2012
201104084 Falkirk Council Policy/administration Not upheld, no recommendations June 2012
201104093 The Moray Council Maintenance and repair of roads Not upheld, no recommendations June 2012
201104151 Ayrshire and Arran NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations June 2012
201104220 Scottish Prison Service Complaints Handling Not upheld, no recommendations June 2012
201104667 Fife Council Repairs and maintenance of housing stock Some upheld, recommendations June 2012
200903307 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations May 2012
201000351 Fife Council Continuing care Not upheld, action taken by body to remedy, no recommendations May 2012
201001453 Tayside NHS Board complaints handling Upheld, action taken by body to remedy, no recommendations May 2012