Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201005261 Dundee City Council Neighbour disputes and anti-social behaviour Not upheld, no recommendations June 2012
201005309 Lothian NHS Board clinical treatment; diagnosis Upheld, recommendations June 2012
201100011 Lanarkshire NHS Board clinical treatment; diagnosis Some upheld, recommendations June 2012
201100279 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations June 2012
201100882 A Dental Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Upheld, recommendations June 2012
201101118 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Upheld, recommendations June 2012
201101348 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations June 2012
201101497 Dundee City Council Repairs and maintenance of housing stock Some upheld, recommendations June 2012
201101754 Business Stream Ltd Meter reading Upheld, recommendations June 2012
201102047 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations June 2012