Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102277 Forth Valley NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, action taken by body to remedy, recommendations June 2012
201102321 Greater Glasgow and Clyde NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, recommendations June 2012
201102339 A Medical Practice in the Grampian NHS Board area
 clinical treatment; diagnosis Some upheld, recommendations June 2012
201102546 North Lanarkshire Council Advertisement of proposals: notification and hearing of objections Not upheld, no recommendations June 2012
201102551 A Dental Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Some upheld, recommendations June 2012
201102613 A Dental Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Upheld, recommendations June 2012
201102661 A Medical Practice in the Fife NHS Board area Policy/administration Not upheld, no recommendations June 2012
201102662 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Some upheld, recommendations June 2012
201102720 The Highland Council Rights of way and public footpaths Not upheld, no recommendations June 2012
201102748 Orkney NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, recommendations June 2012