Friday 16 October - Sunday 18 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202405075 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Admission / discharge / transfer procedures | Some upheld, recommendations | September 2026 |
| 202408721 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | September 2026 |
| 202409638 | Falkirk Council | Kinship care | Resolved, no recommendations | September 2026 |
| 202410827 | A Medical Practice in the Grampian NHS Board area | Clinical treatment | Upheld, recommendations | September 2026 |
| 202503622 | A Medical Practice in the Fife NHS Board area | Diagnosis | Resolved, no recommendations | September 2026 |
| 202508155 | Renfrewshire Council | Policy / administration | Upheld, recommendations | September 2026 |
| 202510650 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment | Upheld, recommendations | September 2026 |
| 202510882 | Tayside NHS Board | Clinical treatment | Upheld, recommendations | September 2026 |
| 202400328 | East Lothian Council | Policy / administration | Not upheld, no recommendations | August 2026 |
| 202401263 | A Medical Practice in the Highland NHS Board area | Delays in diagnosis / treatment | Upheld, recommendations | August 2026 |