Friday 16 October - Sunday 18 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202409961 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2026 |
| 202410341 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2026 |
| 202410419 | A Dentist in the Greater Glasgow & Clyde NHS Board area | Clinical treatment / Diagnosis | Some upheld, recommendations | May 2026 |
| 202410937 | Lothian NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | May 2026 |
| 202410955 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2026 |
| 202411654 | Lothian NHS Board - Acute Services Division | Nurses / nursing care | Upheld, recommendations | May 2026 |
| 202501438 | Edinburgh Health and Social Care Partnership | Free personal care | Not upheld, no recommendations | May 2026 |
| 202502009 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2026 |
| 202503012 | West Dunbartonshire Council | Secondary School | Upheld, recommendations | May 2026 |
| 202503266 | A Medical Practice in the Lanarkshire NHS Board area | Lists (incl difficulty registering and removal from lists) | Upheld, recommendations | May 2026 |