Friday 16 October - Sunday 18 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202308194 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202401075 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2025 |
| 202402634 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, no recommendations | December 2025 |
| 202402698 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202402736 | Fife NHS Board | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | December 2025 |
| 202404672 | Govanhill Housing Association Ltd | Repairs and maintenance | Upheld, recommendations | December 2025 |
| 202405058 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202405136 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202407128 | Edinburgh Health and Social Care Partnership | Clinical treatment / Diagnosis | Resolved, no recommendations | December 2025 |
| 202407333 | North Glasgow Housing Association Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | December 2025 |