Friday 16 October - Sunday 18 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202407399 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Some upheld, no recommendations | November 2025 |
| 202410198 | Lothian NHS Board - Acute Services Division | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | November 2025 |
| 202411526 | A Dentist in the Lothian NHS Board area | Clinical treatment / Diagnosis | Upheld, recommendations | November 2025 |
| 202204222 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | October 2025 |
| 202301141 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | October 2025 |
| 202303228 | Dumfries and Galloway Council | Policy / administration | Some upheld, recommendations | October 2025 |
| 202307184 | Falkirk Council | Repairs and maintenance | Some upheld, recommendations | October 2025 |
| 202311106 | Social Security Scotland | Handling of application | Upheld, recommendations | October 2025 |
| 202400810 | Social Security Scotland | Handling of application | Upheld, recommendations | October 2025 |
| 202401128 | Lothian NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | October 2025 |