Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202204428 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2025 |
| 202205337 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2025 |
| 202206021 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2025 |
| 202207283 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2025 |
| 202209316 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | July 2025 |
| 202300524 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2025 |
| 202304126 | Wheatley Housing Group Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | July 2025 |
| 202305765 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2025 |
| 202308797 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2025 |
| 202308876 | Fife Council | Secondary School | Upheld, recommendations | July 2025 |