Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202400979 | Lothian NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2025 |
| 202403107 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202403923 | Ayrshire and Arran NHS Board | Nurses / nursing care | Some upheld, recommendations | June 2025 |
| 202405245 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202405671 | Dumfries and Galloway Council | Kinship care | Resolved, no recommendations | June 2025 |
| 202406507 | Midlothian Council | Assessments / self-directed support | Upheld, recommendations | June 2025 |
| 202409021 | East Lothian Council | Mould / damp | Upheld, recommendations | June 2025 |
| 202202657 | Stirling Council | Policy / administration | Not upheld, no recommendations | May 2025 |
| 202210656 | A GP Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2025 |
| 202302038 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2025 |