Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Report 202311539

  • Case ref:
    202311539
  • Date:
    June 2025
  • Body:
    Dumfries and Galloway Council
  • Sector:
    Local Government
  • Outcome:
    Resolved, no recommendations
  • Subject:
    Child protection

Summary

C complained that the council unreasonably failed to carry out and progress police checks for two individuals who have contact with their grandchild.

After notifying the council of our investigation, they agreed to provide C with a fuller apology and assurance that this would not happen again. C was happy with this outcome. Therefore, we closed the complaint as resolved.

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Updated: June 18, 2025