Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202310193 | West Dunbartonshire Council | Mould / damp | Upheld, recommendations | July 2025 |
| 202310591 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2025 |
| 202401449 | Tayside NHS Board | Admission / discharge / transfer procedures | Some upheld, no recommendations | July 2025 |
| 202404774 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2025 |
| 202407136 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2025 |
| 202407708 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2025 |
| 202410666 | A Medical Practice in the Ayrshire and Arran NHS Board area | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2025 |
| 202202904 | Tayside NHS Board | Complaints handling | Some upheld, recommendations | June 2025 |
| 202302300 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202303239 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |