Friday 16 October - Sunday 18 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202403301 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | October 2025 |
| 202405410 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Upheld, recommendations | October 2025 |
| 202406182 | Berwickshire Housing Association Ltd | Repairs and maintenance | Upheld, recommendations | October 2025 |
| 202411894 | Fife Council | Policy / administration | Not upheld, no recommendations | October 2025 |
| 202301846 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2025 |
| 202303554 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |
| 202303671 | A Dental Practice in the Grampian NHS Board area | Clinical treatment / Diagnosis | Upheld, no recommendations | September 2025 |
| 202304314 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |
| 202305480 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | September 2025 |
| 202307598 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |