Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202310542 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202311619 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | August 2025 |
| 202400331 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202402836 | Borders NHS Board | Nurses / nursing care | Resolved, no recommendations | August 2025 |
| 202404349 | Highland NHS Board | Nurses / nursing care | Upheld, recommendations | August 2025 |
| 202406679 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202408314 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202408315 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202409674 | University of St Andrews | Policy / administration | Not upheld, no recommendations | August 2025 |
| 202410121 | Orkney NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |