Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202309539 | A Medical Practice in the Ayrshire and Arran NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |
| 202402498 | Grampian NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | September 2025 |
| 202404622 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2025 |
| 202404687 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2025 |
| 202409557 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2025 |
| 202202757 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202304529 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | August 2025 |
| 202305315 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202308943 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202309879 | Forth Valley NHS Board | Nurses / nursing care | Upheld, recommendations | August 2025 |