Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202303409 | West Dunbartonshire Council | Neighbour disputes and anti-social behaviour | Upheld, recommendations | June 2025 |
| 202305278 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202307865 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | June 2025 |
| 202308827 | Lothian NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202309086 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202309340 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Upheld, no recommendations | June 2025 |
| 202310053 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | June 2025 |
| 202310572 | Fife Council | Primary School | Upheld, recommendations | June 2025 |
| 202311445 | Everflow Ltd | Charging method / calculation | Upheld, recommendations | June 2025 |
| 202311539 | Dumfries and Galloway Council | Child protection | Resolved, no recommendations | June 2025 |