Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202306027 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | April 2025 |
| 202306085 | Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | April 2025 |
| 202306373 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | April 2025 |
| 202306728 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | April 2025 |
| 202308924 | Albyn Housing Society Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | April 2025 |
| 202308932 | Glasgow City Council | Primary School | Upheld, recommendations | April 2025 |
| 202400103 | Lanarkshire NHS Board | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | April 2025 |
| 202400112 | Glasgow City Health and Social Care Partnership | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | April 2025 |
| 202401251 | Glasgow City Health and Social Care Partnership | Child protection | Not upheld, no recommendations | April 2025 |
| 202402009 | Falkirk Council | Repairs and maintenance | Upheld, recommendations | April 2025 |