Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202302088 | A GP Practice in the Highland NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | January 2025 |
| 202302723 | A GP Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | January 2025 |
| 202303181 | Forth Valley NHS Board | Appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | January 2025 |
| 202303373 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2025 |
| 202303446 | A GP Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | January 2025 |
| 202303944 | A Dentist in the Grampian NHS Board area | Clinical treatment / Diagnosis | Upheld, recommendations | January 2025 |
| 202305141 | A GP Practice in the Ayrshire and Arran NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | January 2025 |
| 202208569 | Aberdeen City Council | Neighbour disputes and anti-social behaviour | Some upheld, recommendations | December 2024 |
| 202210447 | Borders NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2024 |
| 202301188 | Lothian NHS Board - Acute Division | Record keeping | Some upheld, recommendations | December 2024 |