Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202302196 | Orkney NHS Board | Continuing care | Some upheld, recommendations | November 2024 |
| 202302815 | East Dunbartonshire Council | Child services and family support | Upheld, recommendations | November 2024 |
| 202303465 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | November 2024 |
| 202303473 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202304694 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202307107 | A Medical Practice in the Borders NHS Board area | Complaints handling | Upheld, recommendations | November 2024 |
| 202308878 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202309427 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | November 2024 |
| 202310050 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202207681 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | October 2024 |