Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202306940 | Aberdeenshire Health and Social Care Partnership | Adult support and protection / adults with incapacity | Some upheld, recommendations | October 2024 |
| 202206940 | Scottish Borders Council | Secondary School | Upheld, recommendations | September 2024 |
| 202208173 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2024 |
| 202208467 | Lothian NHS Board - Acute Division | Nurses / nursing care | Upheld, recommendations | September 2024 |
| 202209309 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2024 |
| 202210099 | Grampian NHS Board | Nurses / nursing care | Upheld, recommendations | September 2024 |
| 202210978 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2024 |
| 202301757 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | September 2024 |
| 202303330 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | September 2024 |
| 202304229 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2024 |