Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202210503 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2024 |
| 202210966 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Nurses / nursing care | Upheld, recommendations | October 2024 |
| 202300379 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2024 |
| 202300431 | A medical practice in the Highland NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | October 2024 |
| 202300707 | Lanarkshire NHS Board | Nurses / nursing care | Some upheld, recommendations | October 2024 |
| 202302784 | Aberdeen City Council | Child services and family support | Not upheld, no recommendations | October 2024 |
| 202303760 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2024 |
| 202303840 | The City of Edinburgh Council | Primary School | Some upheld, recommendations | October 2024 |
| 202304116 | A dentist in the Ayrshire & Arran NHS Board area | Clinical treatment / Diagnosis | Some upheld, recommendations | October 2024 |
| 202304640 | A dentist in the LanarkshireNHS Board area | Clinical treatment / Diagnosis | Resolved, no recommendations | October 2024 |