Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202206015 | Fife Council | Noise pollution | Some upheld, recommendations | November 2024 |
| 202208872 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202209886 | Aberdeen City Council | Primary School | Upheld, recommendations | November 2024 |
| 202210928 | Glasgow City Health and Social Care Partnership | Complaints handling | Upheld, recommendations | November 2024 |
| 202300714 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202301101 | Dumfries and Galloway NHS Board | Nurses / nursing care | Upheld, recommendations | November 2024 |
| 202301420 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2024 |
| 202301503 | Argyll and Bute Health and Social Care Partnership | Child services and family support | Upheld, recommendations | November 2024 |
| 202301629 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | November 2024 |
| 202301731 | Forth Valley NHS Board | Nurses / nursing care | Some upheld, recommendations | November 2024 |