Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

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Decision Report 202304640

  • Case ref:
    202304640
  • Date:
    October 2024
  • Body:
    A dentist in the LanarkshireNHS Board area
  • Sector:
    Health
  • Outcome:
    Resolved, no recommendations
  • Subject:
    Clinical treatment / Diagnosis

Summary

C complained that the dentist failed to provide them with a reasonable standard of dental care and treatment, resulting in significant deterioration. C had concerns about x-rays and the dentist's complaint response. Following contact from our office, the dentist offered a resolution which C accepted. Therefore, we closed the complaint as resolved.

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Updated: October 23, 2024