Friday 16 October - Sunday 18 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202504517 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2026 |
| 202306923 | A Medical Practice in the Ayrshire & Arran Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2026 |
| 202306996 | Highland NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | March 2026 |
| 202309740 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Some upheld, no recommendations | March 2026 |
| 202311004 | A Medical Practice in the Highland Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2026 |
| 202400402 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2026 |
| 202408417 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2026 |
| 202500492 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | March 2026 |
| 202501264 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2026 |
| 202501408 | Albyn Housing Society Ltd | Neighbour disputes and anti-social behaviour | Resolved, no recommendations | March 2026 |