Friday 16 October - Sunday 18 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202407574 | Lothian NHS Board - Acute Services Division | Clinical treatment | Upheld, recommendations | June 2026 |
| 202408152 | Highland NHS Board | Clinical treatment | Upheld, recommendations | June 2026 |
| 202411659 | Moray Health and Social Care Partnership | Clinical treatment | Upheld, recommendations | June 2026 |
| 202500014 | Forth Valley NHS Board | Complaints handling | Some upheld, recommendations | June 2026 |
| 202501635 | A Dentist in the Greater Glasgow and Clyde NHS Board area | Diagnosis | Upheld, recommendations | June 2026 |
| 202501958 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment | Not upheld, no recommendations | June 2026 |
| 202502789 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Lists (incl difficulty registering and removal from lists) | Upheld, recommendations | June 2026 |
| 202505687 | The City of Edinburgh Council | Mould / damp | Upheld, recommendations | June 2026 |
| 202506324 | Falkirk Health and Social Care Partnership | Policy / administration | Upheld, recommendations | June 2026 |
| 202401232 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2026 |