Friday 16 October - Sunday 18 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202402261 | A Medical Practice in the Highland NHS Board area | Clinical treatment | Not upheld, no recommendations | August 2026 |
| 202402663 | Argyll and Bute Health and Social Care Partnership | Clinical treatment | Some upheld, recommendations | August 2026 |
| 202408164 | Fife Health and Social Care Partnership | Adult support and protection / adults with incapacity | Upheld, recommendations | August 2026 |
| 202408184 | The City of Edinburgh Council | Applications / allocations / transfers / exchanges / appeals | Upheld, recommendations | August 2026 |
| 202410949 | Highland NHS Board | Clinical treatment | Upheld, recommendations | August 2026 |
| 202411244 | Forth Valley NHS Board | Medication and prescribing | Upheld, recommendations | August 2026 |
| 202411910 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Delays in diagnosis / treatment | Upheld, recommendations | August 2026 |
| 202502406 | Argyll and Bute Council | Policy / administration | Upheld, recommendations | August 2026 |
| 202503342 | University of Glasgow | Academic appeal / exam results / degree classification | Some upheld, recommendations | August 2026 |
| 202505720 | Ayrshire and Arran NHS Board | Clinical treatment | Upheld, recommendations | August 2026 |