Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Decision Report 202409638

  • Case ref:
    202409638
  • Date:
    September 2026
  • Body:
    Falkirk Council
  • Sector:
    Local Government
  • Outcome:
    Resolved, no recommendations
  • Subject:
    Kinship care

Summary

C, an advocate, complained on behalf of A, who has looked after their grandchild (B) since an incident when B was unable to stay with their parent due to concerns about their safety. A was contacted by social work out of hours to come and collect B.

At the time, A was advised that they did not qualify for kinship care allowance because this was a family arrangement and B was not a looked after child. The council said in their enquiry response that they did not need to carry out a kinship care assessment.

Related reading

Updated: September 23, 2026