Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103257 Perth and Kinross Council Traffic regulation and management Not upheld, action taken by body to remedy, recommendations June 2012
201103441 Aberdeenshire Council Development Plans - breaches/procedures and enquiries Not upheld, no recommendations June 2012
201103622 A Medical Practice in the Tayside NHS Board area clinical treatment; diagnosis Not upheld, no recommendations June 2012
201103701 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Not upheld, no recommendations June 2012
201103727 Orkney NHS Board clinical treatment; diagnosis Not upheld, no recommendations June 2012
201103744 Scottish Prison Service Progression Not upheld, no recommendations June 2012
201103809 Tayside NHS Board Policy/administration Not upheld, no recommendations June 2012
201103813 Scottish Prison Service Downgrading Not upheld, no recommendations June 2012
201103837 Scottish Prison Service Policy/Administration Not upheld, action taken by body to remedy, no recommendations June 2012
201103838 Scottish Prison Service Accommodation (including cell amenities and location) Not upheld, no recommendations June 2012