Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201005084 | The Highland Council | school transport | Not upheld, no recommendations | May 2012 |
| 201100246 | Fife Council | Complaints handling | Some upheld, recommendations | May 2012 |
| 201100281 | Glasgow City Council | Council Tax (incl Community Charge) | Not upheld, no recommendations | May 2012 |
| 201100609 | Aberdeenshire Council | sheltered housing issues/residential homes | Upheld, recommendations | May 2012 |
| 201100704 | Western Isles NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201100715 | Aberdeen City Council | planning committee | Not upheld, no recommendations | May 2012 |
| 201100730 | South Lanarkshire Council | applications, allocations, transfers and exchanges | Some upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201100818 | Lanarkshire NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | May 2012 |
| 201100821 | Stirling Council | construction by developers/adoption of roads | Not upheld, no recommendations | May 2012 |
| 201100827 | South Ayrshire Council | adoption of land | Some upheld, action taken by body to remedy, no recommendations | May 2012 |