Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102425 | Aberdeenshire Council | planning, enforcement | Some upheld, recommendations | May 2012 |
| 201102474 | The Robert Gordon University | academic appeal/exam results/degree classification | Not upheld, no recommendations | May 2012 |
| 201102608 | Tayside NHS Board | clinical treatment; diagnosis | Upheld, recommendations | May 2012 |
| 201102642 | The City of Edinburgh Council | tenancy rights and conditions | Not upheld, no recommendations | May 2012 |
| 201102663 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | May 2012 |
| 201102710 | Shetland Islands Council | valuation of servitude right | Not upheld, no recommendations | May 2012 |
| 201102804 | West Lothian Council | street lighting | Not upheld, no recommendations | May 2012 |
| 201102837 | The Highland Council | secondary school; exclusion | Some upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201102951 | The Moray Council | trading standards | Not upheld, no recommendations | May 2012 |
| 201102988 | Scottish Prison Service | communication by telephone | Not upheld, no recommendations | May 2012 |