Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103017 Aberdeen City Council building warrants: certificates of completion/habitation Not upheld, no recommendations May 2012
201103131 South Lanarkshire Council Neighbour disputes and antisocial behaviour Not upheld, no recommendations May 2012
201103133 The City of Edinburgh Council parks, outdoor centres and facilities Some upheld, recommendations May 2012
201103157 A Medical Practice in the Tayside NHS Board area communication, staff attitude, dignity, confidentiality No decision reached May 2012
201103230 South Lanarkshire Council road authority as developer, road alterations Not upheld, no recommendations May 2012
201103341 Scottish Prison Service visits Not upheld, no recommendations May 2012
201103381 Scottish Prison Service earnings Not upheld, no recommendations May 2012
201103489 Scottish Ambulance Service incident reporting; complaints handling Some upheld, action taken by body to remedy, recommendations May 2012
201103542 A Medical Practice in the Lanarkshire NHS Board area clinical treatment; diagnosis Not upheld, no recommendations May 2012
201103561 Scottish Qualifications Authority policy/administration Not upheld, no recommendations May 2012