Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201102837

  • Case ref:
    201102837
  • Date:
    May 2012
  • Body:
    The Highland Council
  • Sector:
    Local Government
  • Outcome:
    Some upheld, action taken by body to remedy, no recommendations
  • Subject:
    secondary school; exclusion

Summary
The council decided to exclude Mr C's son from school for five days. He said that they improperly excluded his son and that this breached his rights to an education. He also complained that the council failed to acknowledge responsibility for what he considered was an improper exclusion.

Although we cannot look at matters of discipline in a school, we can look to see whether the correct processes were followed in deciding to exclude a child. In this case we found they were not and we upheld this complaint. As the council had already acknowledged this, rescinded the exclusion and removed any reference to this in the pupil's records, we took no further action.

We did not uphold Mr C's other complaints, as we found that the school had not breached Mr C's son's rights to an education and that they had acknowledged their failures at an early stage.

Updated: March 13, 2018