Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101838 Business Stream Ltd meter size Not upheld, no recommendations April 2012
201101839 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations April 2012
201101886 Scottish Government policy/administration Some upheld, recommendations April 2012
201101933 Paragon Housing Association Ltd policy/administration Not upheld, no recommendations April 2012
201101964 Fife NHS Board clinical treatment; diagnosis Some upheld, recommendations April 2012
201102068 Scottish Prison Service accuracy of Prisoner Record Not upheld, no recommendations April 2012
201102164 Lothian NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations April 2012
201102374 Western Isles NHS Board clinical treatment; diagnosis Not upheld, no recommendations April 2012
201102718 Scottish Ambulance Service policy/administration Not upheld, no recommendations April 2012
201102763 Dalmuir Park Housing Association Ltd claim Not upheld, recommendations April 2012