Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100605 South Lanarkshire Council council tax (incl community charge) Resolved, action taken by body to remedy March 2012
201100635 Lanarkshire NHS Board clinical treatment; diagnosis Not upheld, no recommendations March 2012
201100638 A Medical Practice, Tayside NHS Board lists Not upheld, no recommendations March 2012
201100648 The Highland Council sheltered housing and community care Not upheld, no recommendations March 2012
201100756 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Upheld, action taken by body to remedy, no recommendations March 2012
201101063 A Medical Practice, Dumfries and Galloway NHS Board clinical treatment; diagnosis Not upheld, no recommendations March 2012
201101177 Tayside NHS Board nurses; nursing care Some upheld, action taken by body to remedy, recommendations March 2012
201101188 Western Isles NHS Board nurses; nursing care Some upheld, action taken by body to remedy, recommendations March 2012
201101191 A Dental Practice, Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations March 2012
201101197 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations March 2012